Privacy Policy
Last updated: 17 November 2025
At Dr Barker Homeopathics, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, place an order, or communicate with us through email, WhatsApp, or other channels.
By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following categories of personal information:
a. Contact Information
- Name
- Email address
- Phone number
b. Order & Shipping Details
- Billing and shipping addresses
- Order history
- Communication related to your order
c. Payment Information
Payments are processed securely through trusted third-party payment processors. We do not store or have access to your full card details.
d. Website Usage Data
Collected automatically via cookies, tracking technologies, and analytics tools:
- Pages visited
- Time spent on the site
- Browser and device information
- IP address
This data helps us improve website performance and user experience.
2. How We Use Your Information
We use your personal information only for legitimate business purposes, including:
- Processing and fulfilling orders
- Providing customer support
- Sending order updates, confirmations, and delivery notifications
- Responding to questions or customer service requests
- Improving our website, products, and marketing
- Complying with legal and regulatory obligations
We never sell your personal information and only share it when necessary (e.g., with shipping partners or payment providers).
3. Email & WhatsApp Communication
By submitting your contact details, you agree to receive:
- Order confirmations and updates
- Customer service communications
- Occasional marketing messages, promotions, or product announcements
You may opt out at any time by:
- Clicking the unsubscribe link in any marketing email
- Replying STOP to WhatsApp messages
- Contacting us directly with an opt-out request
Order-related communications may still be sent as they are necessary for service delivery.
4. Data Protection & Security
We take reasonable and industry-standard measures to protect your personal information, including:
- Secure servers
- Encrypted data transmission
- Restricted internal access
- Regular monitoring for vulnerabilities
Although no online system is 100% secure, we are committed to safeguarding your data from unauthorised access, alteration, or disclosure.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Enhance browsing experience
- Personalise content
- Track website performance
- Analyse traffic patterns
You may choose to accept or decline cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct or update inaccurate data
- Request deletion of your data (where legally applicable)
- Withdraw consent to marketing or communication
To exercise these rights, contact us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website constitutes acceptance of the revised policy.
Contact Us
If you have any questions about your privacy or our data practices, please contact us:
info@dr-barker.co.za or 076 242 8047
